This year, we have only needed to follow up with five homes regarding outstanding payments. To help avoid reminders and ensure payments are made on time, we encourage everyone to set up a standing order so that payment is received on or soon after 1 April each year. At present, you have up to three months to make payment following the issue of invoices. However, the possibility of reducing this payment period will be discussed at the forthcoming AGM.
Following an upgrade to our accounting software, future invoices will be issued automatically. We are also considering introducing Pre-Action Protocol (PAP) letters for those whose service charges remain unpaid after the due date, as part of a more formal approach to the collection process.